Your 100% satisfaction is our goal at The Younique Boutique. Each of our product lines has a slightly different return policy. Please read each section in detail before placing your order.

Cancellations
We will only cancel a placed order if no work has begun on completing any of the items ordered. If a credit card was used to place the order, we will refund the entire amount minus a $5.00 service fee which covers the cost of processing your card.

Wedding paintings are non returnable and non refundable under any circumstance. If the frame arrives broken, we will be happy to provide a new frame at no additional cost to you. If you are unsatisfied with the composition, colors used, or any other aspect of the painting, we apologize.

Custom paintings are created by an artist. Every time a new painting is created, the utmost care and sensitivity is applied to create a piece of art we hope you will love. We haven't received a complaint yet!

To ensure your love of the finished piece, please let the artist know your desires when you submit your photography. She will be happy to talk with you in length before the painting has begun.

Ceramic guest book platters are packed with care. However, the platter is somewhat fragile and it may break. We have not experienced too much breakage in the past. If your platter arrives broken, please let us know immediately. If there is still time, we will ship another platter free of charge. If we can not fulfill your order in time, with the exception of rush orders, we will refund your order in its entirety. Please see our policy on rush orders below.

Our platters are handmade. Please be advised that small inconsistencies in the glaze are normal and hard to avoid during this process. Each item will be carefully inspected before shipping to ensure a quality product. However, your idea of acceptable and our idea of acceptable may vary. If you feel your platter is not acceptable in its appearance with the exception of design or lettering, please call us to discuss this. In most cases, we will ask you to return your piece and replace it at no additional charge. It is against The Younique Boutique policy to pay to have the returned piece shipped back to our studio.

Ring bearer pillows and flower girl baskets purchases are non refundable with the exception of an order that was incorrectly made. If you feel like the item you received does not match your order, please contact us to make arrangements for a replacement at no additional charge.

Our line of designer crystal and pearl bridal headpieces, wedding tiaras, halos, hair sticks, and bridal jewelry with the exception of special orders* and rush orders**, may be returned for a full refund excluding shipping costs. Items returned must be postmarked no later than 3 business days after you receive the shipment. Since we track all of our shipments, we adhere strictly to this policy. You must call us or email us for a return authorization number at 1-866-5HEAVEN. There are no exceptions. All items must be returned in unused condition or no credit will be issued.

Selecting two items with the intention of returning one is strongly discouraged. These items are custom made. There will be a $25.00 restocking fee applied to all returns under this condition.

* Basic items are created using white, ivory, crystal clear or iridescent beads only in either gold or silver. An item ordered with any other combination of colors will be concerned a "special order" and not eligible for a return.

** Orders that need to be delivered prior to the three week time frame will be considered rush orders.

Photo Quilts, pillows and blankets are created custom just for you and are therefore non-returnable with the exception of spelling mistakes or obvious printing errors. If you asked for your photos to be placed in a certain order and they are not, we are sorry but we cannot accept your returned quilt. We will do our very best to use the order you suggested but due to the process, sometimes we are not able to.

Rush Orders

The Younique Boutique does offer a rush order service for many of our products. We will do everything in our power to get your item to you by the event. If you do not see the information you need below, please call us.

Ceramic platters: If we are unable to ship a platter to you by your event date, we will refund the cost and keep the rush order fee. The only time this would be the case is if your platter breaks in firing or is defective and we can not create a replacement in time.

Photo quilts: If we are unable to complete your quilt in time for your event due to not having the photos, we will refund your order. We can also provide you with a gift certificate to present as a gift and create the quilt when your photos arrive.

Cake toppers: If you need your order sooner than 4 weeks, it will be considered a rush order. We will do everything in our power to get your cake topper to you in time for your wedding. Please make approvals to your proofs (if we have time for proofing) quickly and allow at least three days for overnight shipping. Cake toppers are shipped from Hong Kong and while the overnight service provided by FedEx is generally quite reliable, there may be delays in air flights or US Customs that neither FedEx nor The Younique Boutique can be held responsible for. The Younique Boutique can not be held responsible for delays in delivery service. If FedEx, UPS or the US Postal Service attempts to deliver your parcel to you at the address you gave us and you are not there to accept the parcel, we can not be held liable. Please make sure you have your package sent to an address where some one will be during daytime hours. The delivery service will give you a notice that your item is available for pick up but The Younique Boutique will not know the whereabouts of your order. Therefore, it is your responsibility to get the tracking information and pick up your package. We automatically send tracking information to your email address when your item ships but sometimes, your email junk filtering might mistake this notification for junk mail. In some cases, we may ship your finished cake topper to you without final approval in order to miss your deadline. If this is the case, we can not be held responsible for anything that is not correct on your cake topper. Please understand that we will do everything we can to contact you for your final approval but if we can't reach you, we will ship it as is in order to avoid missing your date.

Questions? Email us!